They’ve usually had some experience with this company, including a purchase, use, or a conversation with their customer service team. In their review, customers usually describe their experience, how the company treated them, talk about the quality of the product, and say whether they’d recommend this company or not. They’ve usually had some experience with this company, including a purchase, use, or a conversation with their customer service team. In their review, customers usually describe their experience, how the company treated them, talk about the quality of the product, and say whether they’d recommend this company or not. Companies regularly collect feedback from customers and post reviews on their websites. Customers can also leave reviews on some websites specialized for review collection. We’ll talk about them later in this article. Why are positive reviews important? Customers browse customer reviews to learn how others use and enjoy your products. They are also inte